Phone Numbers


YUSEN TERMINALS LLC – Customer Service Staff Contact List

 

First Point of Contact for Trouble Transactions (When driver receives a trouble ticket/congested areas)

Trouble Desk, (phone: 310-548-8275, 310-548-8279 or 310-548-8262) email:ytilainbound@yti.com

 

First Point of Contact for General Inquiries:

Automated Availability – YTI Lynx – go to www.yti.com, click on Customer Care Center, click on YTI Lynx button

Inbound Department (email: ytilainbound@yti.com, phone: 310-548-8296), availability, demurrage,

Outbound Department (email: ytilaoutbound@yti.com, phone: 310-548-8252) bookings, vessel close out

Yard Department (email: ytilayardocu@yti.com  phone: 310-548-8209) empties, CBP exam scheduling

Rail/M&R Department (email: railmnrocu@yti.com, phone: 310-548-8219) rail issues, incident/damage reports

 

1st Shift Escalation Points of Contact

Tammy Duncan, Customer Service Manager, (email: tduncan@yti.com, phone: 310-548-8240/ 310-261-3732)

Tracy Burdine, Director of Customer Service, (email: tburdine@yti.com, phone: 310-548-8210/ 310-261-1913)

 

2nd Shift Escalation Point of Contact
Ron Brown, Yard/Gate Manager, (email: rbrown@yti.com, phone: 310-261-3083)